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Refund Policy

Effective Date: [01.05.2025]
Last Updated: [01.05.2025]

At Bodhi Yatra, we are committed to providing accessible and timely mental health services. The following policy outlines our rules regarding appointment cancellations, rescheduling, refunds, and no-shows, applicable to both in-person and telehealth services.

1. Appointment Cancellation & Rescheduling

  • Clients may cancel or reschedule an appointment up to 24 hours before the scheduled time without penalty.

  • To cancel or reschedule, please do so through the website/app itself

2. Late Cancellation and No-Show

  • Late cancellations (within 24 hours of the scheduled session) will incur a 50% cancellation charge.

  • No-shows (missed appointments without notice) are non-refundable and will be billed as per the full session fee.

3. Therapist Cancellations

  • If your therapist cancels a session for any reason, we will:

    • Offer a full refund, or

    • Reschedule at your convenience with no additional charges.

4. Refunds for Package Payments - Currently Unavailable

  • For prepaid packages (e.g., 4- or 8-session bundles), unused sessions may be refunded, minus sessions already used and a processing fee (usually 5%).

  • Partial refunds will be calculated based on the standard single-session rate, not the discounted package rate.

5. Refund Mode and Timeline

  • Approved refunds will be processed to the original method of payment (e.g., credit card, UPI, bank transfer).

  • Refunds are generally processed within 7–10 working days from the date of approval.

6. Non-Refundable Services

Refunds will not be issued for:

  • Services already rendered, including partial sessions.

  • Missed sessions due to client-side technical issues in teletherapy (unless prior notice was given).

  • Assessments, reports, or documents once initiated or delivered.

7. Exceptional Cases

We understand that emergencies and unforeseen events happen. In such cases, please contact us at the earliest. Refund exceptions may be considered on a case-by-case basis and at the discretion of the clinic.

8. Contact for Refund Requests

Please email/WhatsApp us on the contact details section below with the following details:

  • Full Name

  • Appointment Date/Time

  • Payment Reference

  • Reason for Refund Request

9. Policy Updates

We reserve the right to amend this policy. The most current version will be available on our website. Continued use of our services implies acceptance of the updated policy.

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